Et tu, Artisan 800?
Printer ink pads are at the end of their service life. Please contact Epson support.
Your printer is not broken:
This error (service request) is common with Epson printers, however it seems to be coming up more lately, and more for the Epson Artisan series specifically. Owners of the Epson Artisan 700, 710, 800, or 810 be on the look-out for the following error message that will cripple any printer use until resolved,
“Printer ink pads are at the end of their service life. Please contact Epson support.”
If you have used the SSC Service Utility for Epson Stylus printers, then this may not be new information to you (about the planned obsolescence of your Epson printer). We highly recommend SSC program for owners of older Epson printers. It is a 3rd party utility for resetting a number of things on your “presumed dead” Epson printer.
This is not a death sentence for your printer. There is a way to reset this annoying little “error” for the Epson Artisan series, however it will cost you, and it’s not available trough Epson directly. You can download the actual Epson service application over at
for $20.00 and the error is corrected with the press of a button (resetting the waste ink counter). This software is for PC only, so if you are a Mac user/owner you will need to boot into Windows if possible – if not, better find a friend with a Peecee you can borrow. The fact that you have to pay $20.00 for the software is no fun, but at least its available for download, and it corrected the issue – the software also provides some other minimal printer intel. Epson does provide a (software – PC only) reset utility for some printers, however the Artisan series are not listed there as of yet. They want serial number, name, eMail address, etc…
So for now, the only option we know of is to pay (a 3rd party) for the actual Epson Repair Utility. We paid our $20.00 and the program worked perfectly – did exactly what we wanted it to do. We also noticed some other neat monitoring features of the Epson software, but we were disappointed that we were unable to turn things off – scanner sensor, ink monitor, chip reset, etc. There are a few cool utilities to reset the printer to out of the box condition (factory settings) – you can force a print head (ink) charge, check ink levels, but still frustrated with lack of the ability to disable things. We tried an EEPROM dump, then attempted re-import and we got an error message to the effect, “you need other software.”
Long story short, it did what we wanted it to do, but wish it did more. Your mileage may vary, and if you have ideas/ways to turn things off please let us know. The 2manuals offering at $20.00 is the actual Epson tech program. This program is not distributed by Epson, not intended for public use. Let’s just say we are not asking them where they got it.
It is also important to note that in some cases it may actually be necessary to replace the waste ink pads at some point, however our faulty Epson Artisan 800 inkjet printer only showed 519 prints, so this was an error message caused by something at the factory. It was covered by warranty, but we had modified this Artisan 800 to work with our CI system, so warranty service was not an option. Once a printer gets into the 10k-20k page range, it might be wise to either replace the actual waste ink pads, or another less maintenance option is to re-route the waste ink tube entirely. We have run an Epson Stylus Photo R200 with a CI system for over 5 years, and after 3 resets, we have yet to replace the waste ink pads.
Lot’s of things to look at:
This is a composite image of what the adjustment program will let you adjust, and what it will let you look at.
Printer information check:
We ran a printer information check before we reset the waste ink pads – just to know the totals. As you can see below, this specific Epson Artisan 800 had only printed 519 pages according to this report. Why this printer got the waste ink pad error message is a mystery.
Filed under: Epson, Reviews Tagged: | 700, 710, 800, 810, Artisan, Artisan 700, Artisan 710, Artisan 800, Artisan 810, Epson, epson 700, epson 710, epson 800, epson 810, epson artisan 700, epson artisan 710, Epson Artisan 800, Epson Artisan 810, hack, Printer ink pads are at the end of their service life. Please contact Epson support., reset, resetter, resetting, software